Great customer service/Gravel metric/random elses

I have had some great dealings with companies in the past week or so and I wanted to start by giving the credit to these companies and getting the names out. First off, Edge Composites put themselves back into my good graces after the Aaron thing. I was riding down at Sylvan only a couple days before Ouachita and I ran directly into a rock and it flatted my tires by putting two holes in it, and worse than that it put a crack/dent into the bead of my rim...epic fail. So I rode it and after doing some real mountain biking I could tell that the tire was losing some air very gradually, and it wasn't doing it just casually riding on the streets and it wasn't losing air otherwise. So I called the guys at Edge, talked to Johnny who was the one who took care of Aaron, told him the story and he told me to send it in. I figured what the heck, regular crash replacement was $300 and either way I had to get the rim replaced for that amount. I heard from them after about a week and they said they would warranty my rim. I told them I ran it directly into a rock and they warrantied it. I like that. I got the rim the other day including new spoke nipples and rim strip. Very pleased. The second was in dealing with Geomangear.com and my Magicshine 900 light. I am just going to post the e-mails, ALL SENT TODAY, on Saturday, as a testament to their customer service.
I wrote:
I have had my Magicshine 900 racer kit for about 4 months now and love it. I have turned other guys in our shop onto the light and have had great luck so far. With the exception of one of the battery packs doesn't seem to take a charge. When I plug it into the charger the light on the charger goes green immediately. When I plug the light onto it it doesn't turn on. The other pack works perfectly. Is this a possible warranty/replacement issue?
Adam

They wrote:
Hi Adam

Yes we will warranty that for you, a replacement battery will be sent out
on Monday, you will receive further warranty info via separate email later
today when the warranty is processed. Thanks for your support.

Is this still the current shipping address?

Adam Blake
552 Foster Rd
Iowa City, Iowa 52245

Thanks!
Geoman
www.geomangear.com
geoman@geomangear.com

I think that is customer service at the highest level. No questions, prompt shipment out, I assume I am sending the battery pack back, but they are sending a replacement out immediately. This Magicshine light is one of my favorite purchases this year. Good run times, durable light, VERY reasonably priced IMO. I don't know what I was doing riding trails previously without a nice helmet mounted light. I wish I could carry these at the shop... sell the crap out of them.


On a bummer note I did not get a century in this month. I am kind of sad because I didn't think that April would be the month I messed up on. I still have to look back onto this month fondly with the victory at the six hour. Last Wednesday was my last real good chance at getting in 100. The problem is that I couldn't go out until after work. I was planning on leaving straight from the shop ad stupidly forgot my wallet at home. I had cash but being out on the gravel roads with no ID and minimal funds is not a situation that I like to be in during the day; at night it is just not a good idea. I headed out westward and eventually looped up to Oxford. I stopped there and had some pizza and a Red Bull. Then I got on some really loose, freshly gated gravel. After a squirrelly truck pass I decided that 100 miles were not in my future and headed towards North Liberty. I added on riding the Coralville trail at the end of the ride and had a really good 62 mile ride with some good gravel, some nasty gravel, some level b's, and then singletrack. I am happy with that. I felt good all night. I loaded the bike down with four bottles, food, clothes. I basically tried to pack like if I was headed to Chariton or a ride like Dirty Kanza. The ride info is up above. I will keep doing the ride details, but I have to stay on top of it a little better.

I am going riding. I have been riding some new in-town trails that are progressing and shaping up really nicely. Another endorsement: Stan's No Tubes make all the difference. This would have been a flat in a tubed system, but with the sealant and some shaking I was back in shape. If you aren't tubeless on your mountain bike you should seriously consider the advantages and benefits of tubeless technology. The white on the tire is where the latex sealant sealed up a hole in the tire.